Our Policies

Learn about our service policies, warranty terms, and commitment to customer satisfaction.

Policies

Forms

Shipping Policy

Shipping Coverage

We ship to U.S. addresses via standard carriers. Orders are processed in 1–2 business days and typically arrive in 3–7 business days.

Tracking & Updates

Tracking is provided when available. You'll receive email updates with tracking information once your order ships.

Local Pickup

Local pickup on Nantucket is available. Choose Local Pickup at checkout and we'll email pickup details.

Processing Time

Most orders ship in 2–4 business days with tracking. Orders placed before 2 PM EST typically ship same day.

Shipping Delays & Liability

While we strive to ensure timely delivery, ACK iPhone Repair is not responsible for shipping delays caused by carrier issues, weather conditions, natural disasters, or other circumstances beyond our control. Delivery timeframes are estimates provided by shipping carriers and are not guaranteed. We recommend contacting the shipping carrier directly for updates on delayed packages once tracking information is provided.

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Questions About Our Policies?

Need clarification on any policy? Contact us at ackiphonerepair19@gmail.com or call for immediate assistance.